Branson Monico
Honolulu, HI 96819
November 21, 2011
LN Hair Styling
1284 Kalani St
Honolulu, HI 96817
Dear LN Owner,
My Family have been customers of yours for about 6 months. Your service and prices are competitive, and you offer a wide array of stylish haircuts and customize service that other companies don’t offer.
However, I would like to bring to your attention my disappointment at your business on my last visit. I had arrived with my Father at around 5:30pm with about 10 people ahead of me, many of whom were outside your store sitting on chairs provided by you due to the overflow. I understand that you have 8 hairstylists and each have their own patrons that are regulars. But, I am upset because it appears as though I was about the 6th one in line. As the hours ticked by, more people arrive who weren’t there when I came in. I assumed they may have been there before but came back instead of waiting.
I am terribly upset because I had to wait till around 8:30pm past your closing time before it was my turn. I kept thinking that it is not good business to keep your customers guessing when is it their turn in line. After waiting almost 3 hours for a haircut, I was finally done when my Father came in to pay with a bank card only to be told the credit card reader is closed at 9pm. He had to go to 7-11 to get more cash.
Through all this, I am very satisfied with the haircut I receive from you. One of your workers even apologized about the bank card machine being closed. Your prices are reasonable for the customized hairstyling service.
I recommend a ticket counter with tickets for your customers so they would know their turn in line. This way they could make a decision to wait or to come back another time.
Sincerely,
Branson D. Monico